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- Leather torn on footboard, when replacement ordered the same happened again. Clearly very cheaply made especially for the cost. Also when ordering a 3rd spare part, this got 'lost' and then the company were not willing to send another one so after over a week witj no Bed, we had to return the damaged one and order elsewhere. AVOID.
Published on: 29 October 2017
Please accept our sincerest apologies, we appreciate how frustrating this can be.
We understand it can feel worse when we aren't able to offer an instant resolution,
Sometimes this gives the impression we aren't doing enough or acting swiftly enough.
In this instance there are lots of other contributing factors, the use of a courier and the replacement parts coming from the supplier and not ourselves.
All this contributes to it taking a little longer, making things feel more inconvenient,
Again we apologise for this.
We do appreciate your custom and value you as customer of Mattress Online,
Once again we do apologise and we thank you for your understanding.