Coronavirus (COVID-19) FAQs

Our latest guidance

Updated: 28th February 2022

  • You can still order with us online 24/7
  • We can deliver to you safely - as soon as tomorrow
  • If you or a family member are self-isolating or have symptoms consistent with COVID-19, please let us know before delivery. We won't deliver to your room, but we can still deliver to your front door
  • If you're worried at all about COVID, we can take extra precautions to make you feel more comfortable when we deliver your mattress. Simply let us know in the delivery notes what your preferences for delivery are. We can then perform a contactless delivery with masks and gloves.

Do you offer no-contact delivery?

Yes, we do.

If it would make you more comfortable, we won't ask you to sign any hand-held devices. We'll call you beforehand, to confirm that you agree to receive your delivery.

We will:

  1. Leave your item(s) near to your front door - we won't enter your property
  2. Maintain a safe distance of 2 metres, at all times
  3. Wear personal protective equipment
  4. Wash and sanitise our hands, before and after every delivery

In your pre-delivery call, the driver should ask you if you require them to wear a mask indoors. If they don't ask, you can raise this in the call with your preference.

I'm self-isolating and/or have symptoms of COVID-19. Can you still deliver?

Yes, we can still deliver to your door. This is contact-free.

However, we won't be able to deliver to your room. If you've requested two-man delivery, please let us know - we'll cancel it and refund any costs you previously paid for.

If you'd prefer to reschedule your delivery, just get in touch.

Are you still offering two-man delivery?

Yes, we are.

In your pre-delivery call, you can ask the driver to wear a mask if that's your preference.

We won't ask you to sign any hand-held devices. We'll call you beforehand, to confirm that you agree to receive your delivery.

We will:

  1. Maintain a safe distance of 2 metres, at all times
  2. Enter and leave your home as quickly as possible
  3. Wear personal protective equipment, including a fresh pair of gloves for every delivery and PPE-compliant face masks, in line with government guidelines
  4. Wash and sanitise our hands, before and after every delivery

I've requested two-man delivery. Can I change my mind?

Absolutely. We can leave your item(s) at your door instead and we'll refund any delivery costs you previously paid for.

Simply get in touch in advance, if you can. You can also let us know on the delivery day itself.

Can I delay or reschedule my delivery day?

Yes, of course. When ordering, you can choose a delivery day of up to 60 days in advance.

If you've already ordered and would like to change your delivery day, just let us know. We can rearrange your delivery to suit you.

Will you still collect my old mattress?

Yes - if you've requested mattress recycling, this will still go ahead.

Please leave your old mattress at your front door on your delivery day.

If you've requested two-man delivery, we will deliver your new mattress and collect your old one from your room.

Please remove all bedding from your mattress. We can't take this away.

Will I have to wait longer to receive my delivery?

No - if your item is in stock, we can deliver it to you as soon as tomorrow.

Due to the current climate in the industry, some materials are harder to source than others. This may cause longer wait times for some products, but our suppliers are working hard to get your products to you as soon as possible.

Don't worry - we'll keep you informed. You can also get in touch at any time.

Can I still return or exchange my order?

Yes, of course. Please read our FAQs page for more information.

I live in Scotland, can you still deliver to me?

Yes, we do still deliver to Scotland. Everything about your delivery will be exactly the same, but the drivers are required to wear a mask indoors if you've requested two-man delivery.

Please get in touch if you would like any further information or support.