MattressOnline FAQ

Quick links:


How soon can you deliver my item(s)?

We reckon our Next Day Delivery service is pretty awesome. Order any mattress from our Mattress Delivered Next Day range before 4pm, and you can choose next working day delivery at no extra cost.

Need a Two Man Delivery service? For just £19.99, if your item(s) are in stock, order before 4pm* and you can get your item(s) the very next working day!

Can’t take time off during the week? No problem! Simply select our Saturday Delivery service for a hassle-free delivery solution from just £17.50 extra.


*95% of our products need to be ordered by 4pm for next day delivery, however, some products may need to be ordered earlier than 4pm for next day delivery. Please see individual products for details.

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Can you collect my old mattress?

Yes! When you purchase a new mattress via our Two Man Delivery service, you can have your old mattress collected and recycled for only £24.99.

To include mattress recycling with your delivery, view “Your Basket”, and look for the recycling option within the Delivery section. Simply select this option to add our recycling service to your order.

All you need to do then is have your old mattress ready on your delivery date, without any bedding, for your two delivery drivers to take away for you. It couldn’t be easier!

A simple, hassle-free way to get rid of your old mattress, our recycling service helps you to take care of the environment too!

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Help, I didn't receive my order confirmation!

Oh no! We're really sorry. Please check your spam / junk inbox, and if it is in the spam folder, make sure to mark it as "not spam". Adding orders@mattressonline.co.uk to your contacts list can help, too.

If you still can't find it, just drop us a line, and we'll sort it out for you.

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When will my mattress be delivered?

For items that are in stock, you can choose when you would like your item(s) to be delivered - as soon as the very next working day!

Simply choose any day, Monday - Saturday, excluding Bank Holidays. All of our deliveries take place on an all-day service, between 8am - 6pm. Please note, these times also apply to smaller items such as mattress protectors and pillows.

When items are out of stock, please refer to the specific product’s delivery information. We will contact you when your item is ready, to arrange a suitable delivery date.

If you’ve forgotten what date you have requested your delivery, don’t worry! You’ll find it on your confirmation email.

Please see our Delivery page for more information, or for help, please get in touch!

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Where will my item(s) be left?

  • Free Delivery

    Your item(s) will be delivered to the front door of your house, or the main entrance to your block of flats. Unfortunately due to insurance reasons, our couriers can't bring the item(s) inside. If you need help getting your order in / upstairs, please select our Two Man Delivery Upgrade.

  • Two Man Delivery

    Delivery is to the room of your choice when you select the Two Man Delivery option. This is the ideal choice if you’ll have difficulty getting your item(s) upstairs. Most of our divans come with a free Two Man Delivery Upgrade, but please do check the specific product for further delivery information.

  • For more information, please see our Delivery page.


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My mattress is too firm / soft, can I return it?

Unfortunately this one's a bit tricky. There are two main things to remember:

  • Mattresses are quite large and heavy, so they're expensive to transport
  • We can't re-sell a mattress that's been slept on - no one wants to sleep on a "used" mattress.

That said, we can usually accept returns of mattresses that haven't been opened, so long as we're notified of your intention to return within seven days. Please bear in mind that we'll only be able to refund the price of your mattress, minus the cost of transport. See our Terms of Sale for full details.

All in all, we strongly recommend that you try out mattresses in a store before you buy online, because comfort preferences are incredibly subjective.

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