About Us

The MattressOnline Warehouse - state of the art 6-door £2.4million warehouse, storing your future mattresses

Mattress Online is the leading mattress and bed retailer on the Internet with over 25 years experience in the mattress and bed industry Mattress Online bring to you the best selection of mattresses and beds at the right prices. We have hand picked the best beds, mattresses and accessories at prices to suit all our customers.

Mattress Online offer one of the widest selection of bed and mattress products on the Internet, choose from standard open coil beds and mattresses, Individual Pocket Sprung, Memory Foam, Latex or a combination to ensure you receive the most comfortable and support sleep possible.

To keep our prices competitive we import many of our own products as well as working with manufacturer partners including Silentnight, Sealy, Rest Assured, Airsprung, Breasley, amongst many others. Our products range from the latest innovations in sleep technology including the NASA developed Memory Foam Visco Elastic to your traditional spring technology.

We buy in bulk to ensure we are the best prices on Internet whilst offering free next day delivery or you can pick a day that suits you best. In addition you can upgrade to a two man delivery to room of your choice.

We understand that buying a new bed or mattress can be a daunting process we therefore always try to offer as much information as possible with product help explaining the technical features and benefits of each product.

Secure Orders

We pride ourselves in offering a totally safe shopping experience. We have teamed up with the market leading payment provider, Sage Pay, who offer totally secure and independent credit card transactions. You will benefit form the latest secure servers and the peace of mind provided by one of Britains largest banks, Lloyds TSB, who process the transactions.

You will receive an immediate confirmation email upon ordering, however, if you have any concerns you are welcome to place your order over the phone on 01709 780 881.

Refund Policy

We will exchange free of charge any product that is faulty, please ensure you thoroughly check the goods before signing for them, in the unlikely event they are damaged on delivery please refuse the goods, we will in turn dispatch another item as soon as possible. Please note that if you wish to return a purchased mattress that is not faulty - then it must be returned to us unopened and in a re-saleable condition and by using your own courier service. To accept a return item we need to be notified in writing within 7 days. Unfortunately we cannot accept refunds or exchanges on any items that have been unpacked, used or slept on.

In the unlikely event you do have a warranty claim we request a photograph of the fault to forward to the manufacturers who can then authorise immediate action on your warranty claim.

The Furniture Ombudsman

Mattress Online Ltd are pleased to be a full member of the The Funiture Ombudsman: recognised by consumers as a mark of excellence, it is seen as an assurance of quality and service in relation to products, the way they are sold, and the way customer aftercare and service requests are handled.

For more information about our membership with TFO please visit www.thefurnitureombudsman.org.

Contact

For further information please contact our customer service team on 01709 780 881 between the hours of 9.30am and 5.30pm Monday to Saturday and 10am to 4pm on Sunday. Click here for further contact information.