About Us

With over 20 years experience in the bed industry Mattress Online bring to you a simple choice of great products at the right prices. We have handpicked the best beds, mattresses and accessories at prices to suit all our customers.

Our manufacturer partners include Silentnight, Airsprung, Slumberland, Sealy, Rest Assured amongst many others. Our products range from the latest innovations in sleep technology including the NASA developed Memory Foam Visco Elastic to your traditional spring technology.

We also have a fantastic range of traditional and modern style mattresses and beds. We keep as many of our products in stock as possible ensuring fast delivery.

We understand that buying a new bed or mattress can be a daunting process we therefore always try to offer as much information as possible with product help explaining the technical features and benefits of each product.

Secure Orders

We pride ourselves in offering a totally safe shopping experience. We have teamed up with the market leading payment provider, Protx, who offer totally secure and independent credit card transactions. You will benefit form the latest secure servers and the peace of mind provided by one of Britain’s largest banks, Lloyds TSB, who process the transactions.

You will receive an immediate confirmation email upon ordering, however, if you have any concerns you are welcome to place your order over the phone on 0800 180 4722.

Refund Policy

We will exchange free of charge any product that is faulty, please ensure you thoroughly check the goods before signing for them, in he unlikely event they are damaged on delivery please refuse the goods, we will in turn dispatch another item as soon as possible. Please note that if you wish to return a purchased mattress that is not faulty - then it must be returned to us unopened and in a re-saleable condition and by using your own courier service. To accept a return item we need to be notified in writing within 7 days. Unfortunately we cannot accept refunds or exchanges on any items that have been unpacked, used or slept on, unless they are faulty.

In the unlikely event you do have a warranty claim we request a photograph of the fault to forward to the manufacturers who can then authorise immediate action on your warranty claim.

Contact

For further information please contact our customer service team on 0800 180 4722 between the hours of 9am and 6pm Monday to Saturday and 10am to 4pm on Sunday. Click here for further contact information.