As a business we believe in transparency between customers and companies. We work with two leading reviewing organisations, Trustpilot and Reevoo. While these organisations both review our company, they work in slightly different ways.
Trustpilot uses a star rating system that our customers use to rate our services. Upon purchasing an item from us, we will send out a request for you to review us on Trustpilot, so we know all reviews are verified: written independently by customers just like you!
Trustpilot focuses on our service to you, and the experience you had with us, rather than the item that you bought. We value all of your feedback, analysing this to ensure that we continually improve our services.
We are proud to say that we offer a 5* Service, with a 4.8/5 rating: we are confident that we offer our customers an exceptional experience.
Our customers use Reevoo to specifically review the items they have bought from us. Upon purchasing an item from us, we will send out a request for you to review us on Reevoo. This gives all of our customers the opportunity to specifically review the items they have bought for us.
Using a scoring system, our customers can rate their item based on Comfort, Appearance / Style, Support, Quality, Value for Money and Overall Rating, as well as providing helpful insights into the item as a whole.
Here's an example of the score breakdown for our Silentnight Ortho Dream Star Mattress:
This is a valuable resource for all our customers, as it offers further information about an item - from customers who have actually used it!
Our customers value independent, trustworthy product reviews; we believe Reevoo really helps our customers to make these informed decisions.