VAT Relief Form

To complete the VAT relief process, an Eligibility Declaration Form must be completed by Mattress Online and the customer. 

Here are the steps you need to follow to claim back your VAT on a product purchase: 

  1. Please fill in ‘Part 2. Customer's declaration’ Eligibility Declaration Form PDF.
  2. Send the completed form back to Customer Service at
  3. We will then fill in the ‘Part 1. Supplier’ section of the PDF if the products we are supplying qualify.
  4. We keep this form for our VAT records.
  5. A cheque for your refund will be posted to the address given in Section 2 within 14 days.

If you have any questions about this process, please do not hesitate to get in touch with our Customer Service team.