What is a mattress comfort trial?

A mattress comfort trial lets you test your mattress and exchange it if it doesn’t feel right for you.

At Mattress Online, our free 60 Night Comfort Trial lets you try any mattress for up to 60 nights. 

Some mattresses offer a free 100 Night Comfort Trial, which operates the same way but gives you up to 100 nights to decide if the mattress suits your needs.

Here’s an example of where you can find out the comfort trial period on a mattress:

---

How does your comfort trial work?

When you purchase any mattress from our website, you will automatically qualify for a comfort trial.

Here’s how it works:

1. Delivery and activation - Your 60 night or 100 night comfort trial will be activated the moment your new mattress is delivered to your home.
2. Adjustment period - We require that you sleep on your new mattress for a minimum of 30 nights before arranging a mattress exchange. This period allows your body to adjust to the new mattress and gives the mattress fillings time to settle and adapt to your sleeping position and body shape. It’s normal for this adjustment process to take a few weeks.
3. Mattress exchange - If after 30 nights your mattress still isn’t right for you, simply get in touch to arrange a mattress exchange before your comfort trial ends.
4. Replacement mattress delivery and collection - Our Customer Service team will arrange a convenient time to deliver your replacement mattress and will collect your originally purchased mattress at the same time.

To be eligible for a mattress exchange, you must:

• Use a mattress protector to protect the mattress from any accidents or pillows
• Sleep on it for a minimum of 30 nights as a new mattress can take some getting used to
• Not misuse or damage your mattress (this includes accidental damage)
• Not neglect or fail to keep the mattress clean
• Not repair or alter the mattress in any way
• Clearly present any signs of wear and tear
• Get in touch with our Customer Service team before the 60 or 100 nights are up

If you do not meet the above criteria, we will not be able to arrange a mattress exchange for you.

---

How does the mattress exchange work?

If you would like to exchange your current mattress, you need to:

• Choose a replacement mattress from the Mattress Online website.
• Notify our Customer Service team that you would like to arrange an exchange before the end of your trial period.

By following these steps, we can ensure a smooth exchange process and have you sleeping on your perfect mattress in no time.

Choosing a replacement mattress

You can choose any mattress of the same size from the Mattress Online website as a replacement. We recommend that you exchange your mattress for something else within the same brand, wherever possible. This helps ensure consistent quality and comfort between your originally purchased mattress and your replacement mattress.

Pricing details for mattress exchanges

If you choose a more expensive mattress:

• You will need to pay the difference in cost between your original and replacement mattress
• Payment for the difference in price must be made by credit or debit card over the phone.
• Please note: We cannot add the additional amount to existing payment plans (e.g., Klarna).

If you choose a cheaper mattress:

• We cannot refund the difference in cost between your original and replacement mattress.
• However, if the replacement mattress is up to £100 cheaper, we will give you the difference as credit to use on the Mattress Online website.
  • For example: If your original mattress was £500 and your replacement is £410, you'll receive £90 in site credit.

Feel free to browse our selection and find the perfect mattress for your needs. If you have any questions, our customer service team is here to help - or you can browse our mattress buying advice. 

When will the replacement mattress be delivered?

When you contact our Customer Service team to arrange a mattress exchange, they will ask you for your preferred delivery date. 

When your replacement mattress is delivered, the delivery team will collect your original mattress.

Preparing your original mattress for collection

You can remove all original packaging from your mattress. However, please ensure it is clean and presentable for collection.

Simply leave the mattress near your door and our delivery team will collect it when they deliver your replacement.

---

What are the terms and conditions for your comfort trial?

For more details on our Comfort Trial terms and conditions, please read the below.

Mattress Online 60 and 100 Night Comfort Trial terms and conditions:

• Only the original purchaser can invoke the Comfort Trial - you will also need proof of purchase.
• Your mattress is limited to one exchange per mattress ordered. 
• The Comfort Trial only applies to mattresses that remain within the UK.
• An alternative mattress model of the same size must be chosen in the exchange.
• If the replacement mattress you’ve chosen is more expensive than your originally purchased mattress, we will ask you to pay the difference in price. Please note that you would be required to pay any difference by credit or debit card over the phone; we would be unable to apply the additional amount to any payment plan you might have in place (e.g. Klarna).
• If the replacement mattress you’ve chosen is cheaper than the mattress you originally purchased, we cannot refund the difference.
• If the replacement mattress you’ve chosen is similar in cost to your original purchased mattress but slightly cheaper - up to £100 cheaper - we will give you the difference in credit to spend on the site. For example, if you originally purchased a £500 mattress and swapped it for a £410 mattress, you will be given £90 credit to use on the site. If the difference in price is greater than £100, you will not have the opportunity to receive either credit or a refund.

You will not be eligible for the 60 or 100 Night Comfort Trial if you have:

• Not used a mattress protector
• Misused or damaged your mattress (including accidental damage)
• Repaired or altered your mattress in any way
• Neglected to keep it clean, or it shows wear and tear
• It’s your responsibility to get in touch with us to claim your Comfort Trial and arrange the exchange.

We will collect your old mattress and deliver your new mattress as soon as possible, but this will depend on whether the replacement mattress you have chosen is in stock.

• If your replacement mattress is in stock, our Customer Service team will work with you to choose a delivery date that works best for you
• If your replacement mattress is not in stock, our delivery team will need to wait for it to come back into stock before we can deliver it to you. Once we know when the stock will arrive, our Customer Service team will be in touch with you to arrange a delivery date.

---

Do beds and bedding come with a comfort trial?

Currently, we only offer our 60 or 100 Night Comfort Trial on our mattresses. This is something that we are actively looking to extend to all Mattress Online products in the near future.

---

What happens to mattresses that are returned in a comfort exchange?

As part of our Mattress Online sustainability commitment, we do our best to prevent as many mattresses as possible from reaching landfill sites.

Returned mattresses from comfort exchanges are never re-sold on the Mattress Online website. 

Instead, we perform thorough hygiene and quality checks. If the mattresses meet our strict standards, we will then deep clean them and:

• Donate them to local South Yorkshire charities, providing much-needed support to families in need
• Send them to auction houses, where they are resold to second-hand or clearance mattress outlets, giving them a new lease on life.

All other exchanged mattresses are sent to one of our chosen dedicated mattress recycling facilities: 

The exchanged mattresses that don’t pass our quality checks are sent to one of our chosen specialist mattress recycling facilities:

• MATT-LESS LTD
• SSSl Ltd

At these recycling centres, every mattress component is stripped down and recycled. The materials are then upcycled into new products, such as brand-new mattresses or dog and horse blankets.

These processes ensure that we handle our exchanged mattresses responsibly, ethically and sustainably to try and reduce the amount of mattresses that end up in landfill.

---

If you would like to arrange a mattress exchange or have any further questions about our Mattress Online 60 Night Comfort Trial, please reach out to our friendly Customer Service team.