Mattress Online Mission Statement

At Mattress Online, we believe that sleep is the foundation for a healthy and happy life, which is why we've made it our mission to help the UK simply get a good night's sleep.

Great sleep is pivotal to supporting all pillars of health, whether that's exercise, diet and nutrition, or mental health and wellbeing. While we believe sleep to be non-negotiable, we also know that life is never perfect. So to help, we promise to make the following commitments.

The Mattress Online Commitments

To help our customers find a high quality and comfortable mattress that we believe will contribute to a good night's sleep

We partner with the UK's best brands, which is only possible after many years of working closely together. We test out every mattress in our Comfort Lab to ensure it meets our strict quality standards in order to be listed on our website or offered in-store.

We offer transparent customer reviews on each product listed to ensure that the quality holds up to scrutiny and our customers get an accurate and impartial representation of the product.

All of our customers who have purchased a mattress are eligible for a free 60 Night Trial. This allows them to test the mattress and swap it if it isn't right for them.

To support all our existing and future customers with sleep education and practical advice so they can buy the right mattress and sleep better

We invest heavily in our buying guidance. We want to provide our customers with all of the information they need to make a confident purchase decision.

We have partnered with James Wilson, The Sleep Geek to bring our customers friendly and practical sleep and buying advice. Our partnership with Cavendish Cancer Care helps us provide expert education to help with wellbeing and mental health.

The Sleep Geek, James Wilson, and Steve Adams, CEO of Mattress Online
The Sleep Geek, James Wilson and Mattress Online CEO, Steve Adams

Our in-store teams are professionally trained to provide simple and informative guidance when choosing a new bed and mattress.

To continually improve our knowledge so that we can connect you with the right products—whether that's the right mattress, appropriate pillow, comforting duvet or sleep aids promoting great sleep

We know that while the mattress is a core component of great sleep, it's not the only factor to consider. Our teams are continually learning, and with the support of manufacturer training workshops, we're able to have a full perspective on what products work together to provide a great night’s sleep.

The Mattress Online team receiving manufacturer training from Sealy UK
Mattress Online staff attending a Sealy training workshop

To grow our awareness of the sustainability issues in our industry, and help lead the change in sustainable mattresses and Zero to Landfill mattress recycling

Climate change is something that affects everyone on the planet. We take our responsibility to the planet seriously in order to support the circular economy and fulfil our ‘Zero to Landfill’ mission. Our customers can recycle their old mattress at the point of purchase, which enables the materials to be stripped down to their core components and used again for new manufacturing.

We offer a range of environmentally friendly products which are made from recycled or naturally sourced materials. We also work with other suppliers, such as those who provide packaging for each of our mattresses, to opt for an eco-friendly alternative.

To continually invest in our team and culture, and foster a passionate and talented environment that will help us deliver on our promises with a long term mindset

We can't do all of this without each and every member of our team. A healthy company culture is our priority as we believe it to be the core of our ability to deliver on our mission. We continually invest in the support and education for our team, such as with our Health and Wellbeing programme, leadership training, as well as specialist training.

Chloe Angus from Cavendish Cancer Care leading a Stress Awareness course to Mattress Online.
Chloe Angus from Cavendish Cancer Care providing a health and wellbeing session to Mattress Online staff

Behind all of this, our team are supported at every level of the organisation with the following company values:

  • We care
  • We think bigger
  • We're always learning
  • We do the right thing
  • We're human
The Mattress Online warehouse team laughing while in a meting