- Reviewer left no comment
- From the star this mattress dipped in the middle and was clearly not a medium to firm. When I contacted matressonline they were very unhelpful and stated that all faults must go through the manufacturer, as per the small print on their website. I did this including have a FIRA mattress inspection on behalf of the manufacturer which claimed this was natural settlement ?!
I am now stuck with a mattress that dips in the middle, is clearly faulty and mattressonline and the manufacturer have completely washed their hands of any responsibility and not offered any help. To add, I was very reasonable and asked for a replacement rather than refund and was told nothing at all could be done. I believe mattresses sold by this company are clearly seconds and faulty, steer well clear of purchasing from this company, terrible customer service.
Published on: 23 December 2017