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DreamCloud 365-Night Sleep Trial

DreamCloud 365-Night Sleep Trial - sleep on it and try it for yourself

When you purchase your new DreamCloud mattress, you'll get a free, 365-Night Sleep Trial as standard.

So if you don't love it - no problem! You can swap it for any other mattress in our range.

Here's how it works:

  1. When you get your DreamCloud mattress, sleep on it for at least 30 nights (a brand-new mattress can take a little bit of getting used to!)
  2. Make sure you use a mattress protector throughout your trial period - if you don't, we can't accept it back
  3. If you don't love it, let us know in plenty of time - before the 365-Night Sleep Trial ends
  4. You can exchange your DreamCloud for any mattress on our website
  5. We'll collect your mattress and deliver your new mattress at the same time, on a day that suits you
  6. Before your collection day, we'll send you a fresh mattress bag. Please re-package it - but don't re-roll it - ready for collection
  7. On your collection day, ensure your old mattress is ready and in a clean and presentable condition

Terms and conditions:

  • The 365-Night Sleep Trial applies only to our DreamCloud mattress - and it's limited to one exchange per mattress ordered
  • Only the original purchaser can invoke the 365-Night Sleep Trial - and you'll need proof of purchase
  • You must provide us with a clear photograph(s) via email, depicting the condition of the mattress you wish to return. These images must be provided to us before the 365-day trial has ended
  • The 365-Night Sleep Trial only applies to mattresses that remain in the UK
  • You can choose any mattress on our website as a replacement - of any brand, size or type
  • If the replacement mattress is more expensive, we'll ask you to pay the difference at the time you re-select. We can't refund any difference in price if you choose a lower-priced mattress
  • All original packaging can be removed from the mattress, but the original mattress must be returned in a clean and presentable condition
  • The 365-Night Sleep Trial doesn't apply if you've:
    • not used a mattress protector throughout the trial period
    • misused or damaged your mattress (including accidental damage)
    • repaired or altered your mattress in any way
    • neglected to keep it clean, or it shows wear and tear
  • It's up to you to get in touch with us and arrange your mattress exchange
  • The Fire Safety Verification tag must still be attached to the DreamCloud Mattress
  • Collection of your old mattress and delivery of your new replacement can take up to 28 days from the date of your re-selection
  • If a certain model, size or fabric is no longer available, we reserve the right to substitute with an alternative at our discretion
  • The 365-Night Sleep Trial only applies to the DreamCloud mattresses. It excludes divan bases, headboards or bedding products
  • Please note that Mattress Online is providing the 365-Night Sleep Trial, so please get in touch with us with any questions.

To browse all our Sleep Trial mattresses, take a look at our full range.

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