DreamCloud 365-Night Sleep Trial
When you purchase your new DreamCloud mattress, you'll get a free, 365-Night Sleep Trial as standard.
So if you don't love it - no problem! You can swap it for any other mattress in our range.
Here's how it works:
- When you get your DreamCloud mattress, sleep on it for at least 30 nights (a brand-new mattress can take a little bit of getting used to!)
- Make sure you use a mattress protector throughout your trial period - if you don't, we can't accept it back
- If you don't love it, let us know in plenty of time - before the 365-Night Sleep Trial ends
- You can exchange your DreamCloud for any mattress on our website
- We'll collect your mattress and deliver your new mattress at the same time, on a day that suits you
- Before your collection day, we'll send you a fresh mattress bag. Please re-package it - but don't re-roll it - ready for collection
- On your collection day, ensure your old mattress is ready and in a clean and presentable condition
Terms and conditions:
- The 365-Night Sleep Trial applies only to our DreamCloud mattress - and it's limited to one exchange per mattress ordered
- Only the original purchaser can invoke the 365-Night Sleep Trial - and you'll need proof of purchase
- You must provide us with a clear photograph(s) via email, depicting the condition of the mattress you wish to return. These images must be provided to us before the 365-day trial has ended
- The 365-Night Sleep Trial only applies to mattresses that remain in the UK
- You can choose any mattress on our website as a replacement - of any brand, size or type
- If the replacement mattress is more expensive, we'll ask you to pay the difference at the time you re-select. We can't refund any difference in price if you choose a lower-priced mattress
- All original packaging can be removed from the mattress, but the original mattress must be returned in a clean and presentable condition
- The 365-Night Sleep Trial doesn't apply if you've:
- not used a mattress protector throughout the trial period
- misused or damaged your mattress (including accidental damage)
- repaired or altered your mattress in any way
- neglected to keep it clean, or it shows wear and tear
- It's up to you to get in touch with us and arrange your mattress exchange
- The Fire Safety Verification tag must still be attached to the DreamCloud Mattress
- Collection of your old mattress and delivery of your new replacement can take up to 28 days from the date of your re-selection
- If a certain model, size or fabric is no longer available, we reserve the right to substitute with an alternative at our discretion
- The 365-Night Sleep Trial only applies to the DreamCloud mattresses. It excludes divan bases, headboards or bedding products
- Please note that Mattress Online is providing the 365-Night Sleep Trial, so please get in touch with us with any questions.
To browse all our Sleep Trial mattresses, take a look at our full range.