What is a mattress comfort trial?

A mattress comfort trial lets you test your mattress and exchange it if it doesn’t feel right for you.

At Mattress Online, our 60-Night Comfort Trial lets you try any mattress for at least 30 nights, and up to 60 nights. 

Some mattresses offer a 100-Night Comfort Trial, which operates the same way but gives you up to 100 nights to decide if the mattress suits your needs.

You can find the Comfort Trial period of a mattress below the product images on a product page, or next to the product image on a category page:

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How does your comfort trial work?

When you purchase any mattress from our website, you will automatically qualify for our Comfort Trial.

Here’s how it works:

1. Delivery and activation - Your 60 night or 100 night Comfort Trial will be activated the moment your new mattress is delivered to your home.
2. Adjustment period - We require that you sleep on your new mattress for a minimum of 30 nights before arranging a mattress exchange. This period allows your body to adjust to the new mattress and gives the mattress fillings time to settle and adapt to your sleeping position and body shape. It’s normal for this adjustment process to take a few weeks.
3. Mattress exchange - If after 30 nights your mattress still isn’t right for you, simply get in touch to arrange a mattress exchange before your Comfort Trial ends. A £49 non-profit fee applies, covering the delivery of your replacement mattress and collection of your original mattress.
4. Replacement mattress delivery and collection - Our Customer Service team will arrange a convenient time to deliver your replacement mattress and will collect your originally purchased mattress at the same time.

To be eligible for a mattress exchange, you must:

• Use a mattress protector to protect the mattress from any accidents or spills
• Sleep on it for a minimum of 30 nights as a new mattress can take some getting used to
• Not misuse or damage your mattress (this includes accidental damage)
• Not neglect or fail to keep the mattress clean
• Not repair or alter the mattress in any way
• Show no excessive signs of wear and tear
• Get in touch with our Customer Service team before the 60 or 100 nights are up

If you do not meet the above criteria, we will not be able to arrange a mattress exchange for you.

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How does the mattress exchange work?

If you would like to exchange your current mattress, you need to:

• Choose a replacement mattress of the same size from the Mattress Online website.
• Contact our Customer Service team that you would like to arrange an exchange before the end of your trial period. A £49 fee will apply to cover the delivery cost of your replacement mattress and collection of your original mattress.

By following these steps, we can ensure a smooth exchange process and have you sleeping on your perfect mattress in no time.

Choosing a replacement mattress

You can choose any mattress of the same size from the Mattress Online website as a replacement. We recommend that you exchange your mattress for something else within the same brand, wherever possible. This helps ensure consistent quality and comfort between your originally purchased mattress and your replacement mattress.

Pricing details for mattress exchanges

If you choose a more expensive mattress:

• You will need to pay the difference in cost between your original and replacement mattress
• Payment for the difference in price must be made by credit or debit card over the phone.
• Please note: We cannot add the additional amount to existing payment plans (e.g., Klarna).

If you choose a cheaper mattress:

• We cannot refund the difference in cost between your original and replacement mattress.
• However, if the replacement mattress is up to £100 cheaper, we will give you the difference as credit to use on the Mattress Online website.
  • For example: If your original mattress was £500 and your replacement is £410, you'll receive £90 in site credit.

Feel free to browse our selection and find the perfect mattress for your needs. If you have any questions, our customer service team is here to help - or you can browse our mattress buying advice. 

When will the replacement mattress be delivered?

When you contact our Customer Service team to arrange a mattress exchange, they will ask you for your preferred delivery date.

When your replacement mattress is delivered, the delivery team will collect your original mattress.

Preparing your original mattress for collection

You can remove all original packaging from your mattress. However, please ensure it is clean and presentable for collection.

Simply leave the mattress near your door and our delivery team will collect it when they deliver your replacement.

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What are the terms and conditions for your comfort trial?

For more details on our Comfort Trial terms and conditions, please read the below.

Mattress Online 60 and 100 Night Comfort Trial terms and conditions:

• You must have slept on your mattress for at least 30 nights, and up to 60 or 100 nights (depending on your mattress model and Comfort Trial length), before an exchange can be arranged.
• A £49 non-profit delivery fee applies to all exchanges. This fee simply covers the cost of delivering your replacement mattress and collecting your original mattress.
• Only the original purchaser can invoke the Comfort Trial, and proof of purchase is required.
• Each mattress is limited to one exchange per mattress ordered.
• The Comfort Trial applies only to standalone mattresses, not mattresses included with folding beds or sofa beds, as these are considered part of the bed mechanism rather than standalone products.
• The Comfort Trial only applies to mattresses that remain within the UK.
• Your replacement mattress must be the same size as your original purchase.
• If the replacement mattress you’ve chosen is more expensive than your originally purchased mattress, you will need to pay the difference in price. Please note this must be paid by credit or debit card over the phone and cannot be added to any existing payment plan (e.g. Klarna).
• If your replacement mattress is cheaper than your original purchase, we are unable to refund the difference.
  • If your replacement mattress is up to £100 cheaper, we will issue the difference as Mattress Online credit, to be spent on the website. For example, if you purchased a £500 mattress and exchanged it for a £410 mattress, you would receive £90 in credit. If the price difference exceeds £100, no credit or refund will be offered.
• The current sale price of the replacement mattress will apply at the time of exchange.
• Discount codes cannot be used on Comfort Trial exchanges.

You will not be eligible for the 60 or 100 Night Comfort Trial if you have:

• Not used a mattress protector
• Misused or damaged your mattress (including accidental damage)
• Repaired or altered your mattress in any way
• Neglected to keep it clean, or it shows wear and tear
• It’s your responsibility to get in touch with us to claim your Comfort Trial and arrange the exchange.

We will collect your old mattress and deliver your new mattress as soon as possible, but this will depend on whether the replacement mattress you have chosen is in stock.

• If your replacement mattress is in stock, our Customer Service team will work with you to choose a delivery date that works best for you
• If your replacement mattress is not in stock, our delivery team will need to wait for it to come back into stock before we can deliver it to you. Once we know when the stock will arrive, our Customer Service team will be in touch with you to arrange a delivery date.

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Do beds and bedding come with a comfort trial?

Currently, we only offer our 60 or 100 Night Comfort Trial on our mattresses. This is something that we are actively looking to extend to all Mattress Online products in the near future.

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What happens to mattresses that are returned in a comfort exchange?

As part of our Mattress Online sustainability commitment, we do our best to prevent as many mattresses as possible from reaching landfill sites.

Returned mattresses from comfort exchanges are never re-sold on the Mattress Online website. 

Instead, we perform thorough hygiene and quality checks. If the mattresses meet our strict standards, we will then deep clean them and:

• Donate them to local South Yorkshire charities, providing much-needed support to families in need
• Send them to auction houses, where they are resold to second-hand or clearance mattress outlets, giving them a new lease on life.

All other exchanged mattresses are sent to one of our chosen dedicated mattress recycling facilities: 

The exchanged mattresses that don’t pass our quality checks are sent to one of our chosen specialist mattress recycling facilities:

• TFRGroup
• SSSl Ltd

At these recycling centres, every mattress component is stripped down and recycled. The materials are then upcycled into new products, such as brand-new mattresses or dog and horse blankets.

These processes ensure that we handle our exchanged mattresses responsibly, ethically and sustainably to try and reduce the amount of mattresses that end up in landfill.

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Get in touch with our friendly Customer Service Team to arrange your exchange or ask any questions about our Mattress Online 60-Night Comfort Trial.