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Nectar 365-Night Sleep Trial

Nectar 365-Night Sleep Trial - sleep on it and try it for yourself

When you purchase your new Nectar mattress, you'll get a free, 365-Night Sleep Trial as standard.

So if you don't love it - no problem! You can swap it for any other mattress in our range.

Here's how it works:

  1. When you get your Nectar mattress, sleep on it for at least 30 nights (a brand-new mattress can take a little bit of getting used to!)
  2. Make sure you use a mattress protector throughout your trial period - if you don't, we can't accept it back
  3. If you don't love it, let us know in plenty of time - before the 365-Night Sleep Trial ends
  4. You can exchange your Nectar for any mattress on our website
  5. We can only exchange your mattress, we can't offer a refund
  6. We'll collect your mattress and deliver your new mattress at the same time, on a day that suits you
  7. Before your collection day, we'll send you a fresh mattress bag. Please re-package it - but don't re-roll it - ready for collection
  8. On your collection day, ensure your old mattress is ready and in a clean and presentable condition

Terms and conditions:

  • The 365-Night Sleep Trial applies only to our Nectar mattress - and it's limited to one exchange per mattress ordered
  • Only the original purchaser can invoke the 365-Night Sleep Trial - and you'll need proof of purchase
  • You must provide us with a clear photograph(s) via email, depicting the condition of the mattress you wish to return. These images must be provided to us before the 365-day trial has ended
  • The 365-Night Sleep Trial only applies to mattresses that remain in the UK
  • You can choose any mattress on our website as a replacement - of any brand, size or type
  • If the replacement mattress is more expensive, we'll ask you to pay the difference at the time you re-select. We can't refund any difference in price if you choose a lower-priced mattress
  • All original packaging can be removed from the mattress, but the original mattress must be returned in a clean and presentable condition
  • The 365-Night Sleep Trial doesn't apply if you've:
    • not used a mattress protector throughout the trial period
    • misused or damaged your mattress (including accidental damage)
    • repaired or altered your mattress in any way
    • neglected to keep it clean, or it shows wear and tear
  • It's up to you to get in touch with us and arrange your mattress exchange
  • The Fire Safety Verification tag must still be attached to the Nectar Mattress
  • Collection of your old mattress and delivery of your new replacement can take up to 28 days from the date of your re-selection
  • If a certain model, size or fabric is no longer available, we reserve the right to substitute with an alternative at our discretion
  • The 365-Night Sleep Trial only applies to the Nectar mattresses. It excludes divan bases, headboards or bedding products
  • Please note that Mattress Online is providing the 365-Night Sleep Trial, so please get in touch with us with any questions.

To browse all our Sleep Trial mattresses, take a look at our full range.

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